How long does shipping take?
Shipping is free on every order. Most orders arrive in 5 to 12 business days. You will get a tracking link by email once your order ships.
How does the filter subscription work?
Pick "Filter Refill Subscription" on the filter page and choose every 3 weeks, every month or every 2 months. You save 10% on every delivery, and new filters ship automatically on your schedule.
Can I skip, pause or cancel my subscription?
Yes, anytime. Log in to your account and open Subscriptions to skip a delivery, change how often it ships, pause or cancel. No fees and no commitment.
How often should I change the filter?
Most people replace it every 3 to 4 weeks. Homes with several cats or a lot of shedding may want to change it more often.
How do I clean the fountain?
Unplug it, take it apart, and rinse the parts with warm water and mild soap about once a week. The stainless steel top will not hold odors the way plastic can.
Is it loud?
The pump is designed to be very quiet, so it works well in bedrooms and living rooms.
What is your return policy?
See our refund policy for details. If something arrives damaged, contact us and we will make it right.
How do I reach you?
Use our contact page. We reply within 1 to 2 business days.